Troubleshooting & FAQ
Troubleshooting & FAQ
Answers to the most frequent problems on Nubiecloud.
This page gathers the most common situations. For builds, see also the dedicated checklist.
I did not receive the validation code
- Check your spam folder. The code is valid for 24 h.
- Use Resend code (limited to a few sends per minute).
- Check that the email address you entered is correct.
I cannot deploy: "no environment"
A project has no default environment. Create one (dev/staging/prod) before deploying — see Environments.
My deployment does not start
- Read the application's logs: the startup error shows up there.
- Frequent causes: missing environment variable, database not wired (connection string absent — see step 10 of the Quickstart), application port different from the one the framework expects.
- Check the health check: a path answering with an error makes the app "unhealthy".
Domain that does not resolve
- Check the CNAME record pointing at the application's Nubiecloud subdomain (see Custom domain).
- Wait for DNS propagation (a few minutes to a few hours).
- The TLS certificate is only issued after DNS resolves correctly.
Quota exceeded
Creation is blocked when a resource reaches its limit. Options: free resources (delete/pause apps), or change plan. See Quotas.
My database is not being backed up
Managed backups cover PostgreSQL and Odoo. For the other services (MySQL, Redis, RabbitMQ, Kafka) there is no native backup — see Backups.
A custom region stays "disconnected"
- Check that the install script was really run as root on the server, before it expired (~1 h).
- Regenerate the script through Reconnect if needed, or use the manual mode. See Connecting my infrastructure.
Contacting support
If the problem persists, gather the relevant logs and the resource's identifier, then contact support.